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How We Handle Your Privacy

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your wallet secure. This page explains what data we gather, how we use it, and the control you have over it.

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CMW Casino How We Handle Your Privacy
DATA PRACTICES

How We Protect Your Information

We encrypt payment data in transit and at rest, limit internal access to customer records, and review our security setup regularly. Your bKash, Nagad and Rocket transactions never expose your wallet PIN; we only see the transaction confirmation. Here's what we do to keep your data safe and give you control over it.

Encryption and storage

All account data travels over SSL connections, and sensitive fields like wallet transaction IDs are hashed in our database. We store backups on encrypted drives and rotate access credentials every quarter to prevent unauthorized entry.

Cookie and tracking

We place session cookies to keep you logged in and functional cookies to remember language and currency preferences. Analytics cookies track page visits so we can see which game categories get the most traffic. You can block non-essential cookies in your browser.

Third-party sharing

We send deposit and withdrawal instructions to bKash, Nagad and Rocket to complete transfers. Game studios receive only your session ID to load tables and slots; they do not see your mobile number or email. We never sell contact lists to advertisers.

Retention and deletion

Active accounts keep full history for as long as you play. Closed accounts are archived for the period local law requires, then purged. If you want earlier deletion, contact support; we review each request against legal obligations before removing records.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, update incorrect details, or delete your account data, our support team handles every request. We aim to respond within a few business days and walk you through each step.

Live chat Open the chat widget in the account dashboard and tell us what data request you need—view, correct, or delete. The agent will verify your identity with your registered mobile number before releasing any information.
Email Send your data request to our privacy inbox. Include your account mobile number and a brief description of what you want us to do. We reply with next steps once we confirm it's your account.
Account dashboard Log in and visit the privacy section under settings. You can download a copy of your account data, turn off marketing messages, or submit a deletion request. The export file arrives as a JSON download within minutes.

Privacy Questions We Hear Most

We collect your mobile number, email address, date of birth, and the wallet details you use for bKash, Nagad or Rocket deposits. We also log your device IP, browser type, and the timestamp of each session to monitor account security.

Yes. Log in, go to settings, and click the privacy tab. Choose 'Download my data' and we'll generate a JSON file with your registration details, transaction history, game sessions, and marketing preferences. The file downloads in under a minute.

We archive closed accounts for the retention period required by Bangladesh financial and gaming regulations—typically five years. After that, we delete personal identifiers unless an ongoing legal dispute or audit requires us to keep the records longer.

Game studios receive only your session token to load the table or slot. They do not see your mobile number, email, wallet details, or real name. The token expires when you close the game, and we do not share betting history outside our platform.

Yes. Open the account dashboard, go to communication preferences, and turn off marketing messages. You'll still receive critical account alerts like withdrawal confirmations and security warnings, but no promotional content will reach your inbox or phone.

Contact our support team via live chat or email and request full account deletion. We verify your identity, close the account, and schedule data purge within the legal retention window. If local law requires a hold period, we explain the timeline before processing your request.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.